Kill 10 x emails is my assignment.
Can I get a good feeling of support within 10 emails?
This quest is tough.
I have received an email after the VERY long weekend. So, let me share.
This is some pretty good "canned" material. And it makes sense. We need to make sure these problems do not exist and we can get down (hopefully) to some good core troubleshooting.
I replied, and threw a monkey wrench in...
As you can see, I dangled a carrot.
As I previously wrote, I purchased a laptop and DX10 works 100% with no resolution or mouse issues. This is a good test to see if the support team would like to just instead give up on my issue, as I have a system in house that works.
I do not want to use the laptop specifically to play, as it is not as powerful as my main system.
I sure did get a quick reply.
He did latch onto the fact the laptop works. And that is fine. What we need to decide though is what is the cause of my main systems issues. And he did throw some more questions in there at least.
I answered back with this..
So far no answer. But, the cards have been laid out, so lets see how this progresses.
BTW, I have tried my 360 controller on the laptop with no issue. I will try a wireless mouse also, just to eliminate those items as issues.
I have loaded Conan to an alternate system in the house and will transfer my video card to that unit for testing later.
More as our adventure continues.