I got my first email from Funcom support for Age of Conan and I am on step one of getting this issue resolved.
I will be keeping a diary of how this progresses for others to follow. I think it is important to see how the company is faring now based on how things were in the past.
I have answered the email, and here are the details of the letter for you to see. I will not include names, but only the main body, so follow along and lets see how this plays out.