"It's a shame to see you go Openedge. I say this because I do follow your posts and rather enjoy reading your feedback. Which might I say, is almost unknown in a non-official community where most developers don't tend to actually admit they do read your every move in the other gaming forums here.
Speaking on your post though. There are issues that will not be handled tomorrow. It's all apart of creating and maintaining a game. I would not go as far as to say your threads were ignored but instead letting you know that WE know it exists. The time to get to those issues is something we have to deal with daily because there simply is not enough resources to fix everything today and not enough time to do it all by tomorrow.
Now I'm not too sure if you're referring to Testlive patches not fixing the issues you're reporting on the Testlive forums or live but I wouldn't look at those updates (that don't include what you and others have suggested) as being ignored. If there is a bug, we will fix it. We have no gain in not fixing bugs that effect our game. The thing that most forget is like mentioned above, the time it takes and what we need in order to fix it. I know it's cool to assume we are all masters of what we command but we also have to give our developers some freedom to take time and address it. If we don't have time (crucial issues) then we need to get our heads together and fix it like now. But of course in reality that's not something commonly accepted looking on the outside in (your perspective).
Again, I'm only here to help stress how important it is we get things fixed and that you don't feel like you're being ignored. It's a hard job to do because it is a massively multiplayer game. But I will miss your posts for sure and as long as you know that then there is hope you don't feel it was for nothing..."
This is really cool he posted this, but I wonder about a few points made here.
"There are issues that will not be handled tomorrow"This I understand. But, is an issue that is going on 4-5 months now a standard issue item that just needs to be fixed when fixed? I still continue to pay for the product while this is being fixed as well. Is my monthly fee really being put to good use when I am not serviced like in most industries?
This has been an ongoing concern of mine. If we pay each month to be serviced by a company to play their MMO, should we not expect some type of support..something like working with that customer? If I have a computer problem like say a Dell product, and I paid for a warranty, is the company not responsible to fix it? Why should MMO's get all our cash, and not offer any support?
"Again, I'm only here to help stress how important it is we get things fixed and that you don't feel like you're being ignored"
This is good to know. I mean, I do not expect "Gold" service with a smile. I expect some type of feedback.
An original post on my concern was bumped 3 times before I finally got a "canned" response, and that it was a known issue. 3 times before I even knew it was known...over an almost 2 week period.
Then the thread sat for a month, and was bumped again after I reloaded my OS, and the software. After another week, I bumped it again (with a refraction for mentioning that I thought this company did not want my money), and asking me to clear my prefs folder.
Totally ignoring the "clean install" stuff.
So, you can see how maybe I felt "ignored" even though I am being told I am not being ignored.
(PS: The thread still sits empty after another response asking for an ETA or at least an answer on if they need more data...how can you work on a problem without data? And with a willing subject to boot!!)
I am pleased that Famine made mention that they will be sad to see any customer go. I think what will disappoint me is I will not even know if it is getting fixed or not. Thanks to low responses of the teams working on issues, it becomes a "Is it really being looked into?" or not situation.
Especially after hitting level 70 today and seeing the new zone that just opened for me, I am actually pretty excited to play yet, if I feel like I am being ignored as a customer, should I continue to pay for this?
Anyone have any thoughts? Am I being rash? Should I expect more from the company who runs my MMO? How long would you wait after reporting an issue and posting about it before wondering if the company really cares?