Yesterday, after a busy day for forum discussion and blog ranting, I noted that some progress had been made on my issue getting resolved by opening some eyes.
A post I had made on Testlive about DX10 (it is still in testing mode, thus I felt the test forums were the best place to get this issue resolved) had been slightly dormant or mostly ignored, finally received an answer.
This of course after a rather lengthy post at MMORPG.com and a detailed post here on my blog.
The post from a Dev noted that I needed to forward my issue to the tech support system at Funcom.
This was sent about 18 hours ago.
I decided to go back and check the post in the TL forum, and noted that thread was now "closed". I also had received a PM to this effect.
Hmmm. This was not a unique case more than two months ago, when it was noted as a "known" issue. What gives?
Does this feel like a blow off?
As I said, I am being watchful. I would assume there is a turnaround on this, so I am being patient. I remember Blizzard needed 24 hours or less to get back to you. Of course they have 10+ million players also.
But, I wanted to make sure this is all noted as we go along. A lot rides on this fix, and the commitment of the Funcom team, and I feel other prospective customers need to be aware of this.
Wish me luck!