This is basically how you keep old customers happy and start on the track to bring new customers in.
The patch yesterday went quite smoothly. A few niggles exists, but so far the forums is not full of the hate posts that we got "Funcommed" or the usual diatribes.
The servers went down for a noted 12 hours, but was up after 8 hours. The changes were in place and working. New things like turning your horse into an ability instead of an item was easy to figure out. Feats were all removed so you had a free respec. The new zone is working quite well with minimal to no issues.
Of course the usual complaints were heard "You nerfed my class" "The game will not start" "Weird animations" "Where is my skill"...
But, people are also excited. I read more posts of "Ooo, look at this new skill" or "I love the gear changes" were heard more often.
"That is how we do it.."
Now, back to the new zone...or I still have to make my new level 50...but, I really like my new HoX...seems the changes to my ToS do not suck, and actually make me want to play him...AGGHHH...............